Recorded at Neli Coffee HQ in Redcliffe (QLD), this interview with owner Ed Thomas goes into the changing expectations of the modern cafe and hospitality customer.
Ed spills the (coffee) beans on what owners of cafe and hospitality businesses need to be focusing on to remain competitive in this changing environment.
If you appreciate a good cup of coffee or just need a caffeine fix to get through the work day then this is also worth a listen. Ed takes us behind the scenes and you’ll be able to look at your next cafe experience with a bit more knowledge about what is going on.
If you are a Neli Coffee fan let Ed know in the comments below.
What is the biggest mistake that you see cafes and hospitality businesses making?